Frequently asked questions

Every child develops differently, but signs like trouble focusing, impulsivity, or difficulty managing emotions can sometimes point to ADHD. If your child’s behavior is affecting school, friendships, or daily routines, it may be time for an evaluation. You don’t have to figure it out alone. We’re always here to discuss any concerns with you.

You can schedule a behavioral health appointment online or by calling our practice. Our team will help match your family with the right provider and make sure you get care quickly — whether it’s a first-time evaluation or ongoing support.

Mental health is healthcare! We do screen for anxiety and depression, especially as our patients enter their teenage years.  Symptoms can look different in every child, so our providers ask age-appropriate questions and screening tools during well-visits to ensure your child is fully supported. If needed, we create a personalized care plan that may include behavioral strategies, therapy, and, when appropriate, medication management.  If you ever have any concerns in between well visits, please don’t hesitate to reach out to us on the patient portal. We’d always rather discuss your concerns - via messages or an in-office appointment - rather than let your symptoms go unaddressed.

Yes, we’re here for all of it. Our pediatric providers regularly support families through everyday milestones like sleep routines, potty training, and healthy eating habits.

We’ll meet you where you are, offer age-appropriate guidance, and tailor our advice to your child’s needs (and your family’s lifestyle). There’s never any judgment, just helpful evidence-backed tips you can actually use.

We’re always happy to discuss these topics at your well visits or whenever it’s on your mind. Never hesitate to reach out to us via the patient portal to ask your questions.

Yes. If your child needs care beyond our office — whether it’s a cardiologist, dermatologist, therapist, or another specialist — we’ll help coordinate the referral and make sure you have everything you need.

We’re happy to be your first stop and ongoing partner, even if your child needs support from a broader care team.

If your child gets sick outside of office hours, we're still here for you. Our 24/7 on-call care connects you with a nurse triage team who can help assess your child’s symptoms and guide you on next steps — whether that’s home care, a next-day sick visit, or more urgent attention. In addition, we’ve prepared a When to Call guide to help you better treat symptoms at home.

For life-threatening emergencies, call 911 or go to the nearest emergency room. For all other concerns, call us or book an appointment.

If your child is experiencing a non-life-threatening issue — like a sore throat, rash, ear pain, or mild fever — we recommend starting with your Bluebird Kids Health care team. We offer same-day and next-day appointments, extended hours, and weekend availability, so we’re often able to see your child quickly.

If it’s after hours, you can call us anytime. A nurse will help you decide if your child needs immediate care at an urgent care center or in an emergency room or if we can offer care advice until we can see your child the next day.

For emergencies or serious symptoms like difficulty breathing, severe injury, or uncontrolled bleeding, head straight to the ER or call 911.

Yes, we offer in-office testing for COVID-19, flu, and RSV if your child is showing symptoms. If your child has a fever, cough, or congestion — especially during cold and flu season — our care team can help determine which test makes sense and how to treat symptoms.

Even if your child tests negative for these common illnesses, we’re always here to make sure that we’re offering recommendations for fast and effective symptom relief.

Absolutely. From ear infections and strep throat to pink eye and stomach aches, our pediatric providers treat a wide range of everyday illnesses.

If your child isn’t feeling well, you can book a same-day or next-day visit. If you’re not sure if an appointment is needed, you can always message your provider in the portal or call us.

New patients can book online here or give us a call. Existing patients are welcome to use the portal to book (though you’re also always welcome to call!).

We currently have six practices in Florida, with more to come! Our practices are in: 

• Boynton Beach
• Loxahatchee Groves
• West Palm Beach
• Tamarac
• Jacksonville: Westside
• Jacksonville: Brentwood

There is parking available at all locations. You see parking specifics for each location by clicking on the links above. 

Our office hours vary slightly by location. We try to offer extended weekday hours as well as weekend availability to help meet your family’s needs. All our locations are open Monday through Friday with certain practices offering weekend hours You can see specific hours for each location here. 

In addition, you can always call us to speak to our 24/7 on-call team.

Yes, you are welcome to visit any of our locations! You can see the address and information for each location here.

We care for many patients and families who do not speak English. Members of our care team speak Spanish and Hatian-Creole and anyone can access our live, real-time translator service when calling the office.

We do our best to accommodate parents and their schedules by seeing all children in the same family at or around the same time. We do recommend that you consider the ages and needs of your children and if having them at the same visit is best for them. For example, do you have a teen that does not want their care addressed in front of their younger siblings? Or children of different sexes who require a physical? You may want to bring another adult with you to help by staying in the waiting room with one or more kids while each child has their own visit.

No. Our website services, including appointment booking, are intended only for parents, legal guardians or other adults authorized to act on behalf of the patient. If you are a patient—even if you are 18 or older—please contact us directly to schedule an appointment or communicate with our office.

We will always do our best to accommodate same-day and next-day appointments for sick visits and any urgent needs. While you’re welcome to walk in, we always suggest booking online here or calling our office to find a time that works best for your family. No one wants to sit in a waiting room when they’re not feeling well!

The best way to reach your care team is through the patient portal, where you can message your provider directly. For urgent questions, please call our practice — we’re always here to help.

We understand that life with kids can be unpredictable. If you're running late or need to cancel, please call us as soon as possible so we can make adjustments or reschedule.

Yes! You can schedule and manage your appointments online 24/7. Please reach out if you have any questions about rescheduling or canceling your appointment.

Please arrive 5-10 minutes early to allow time for check-in and any necessary paperwork. For new patients or first-time visits for a new family member, arriving 10-15 minutes early is helpful.

Yes! We welcome both parents or caregivers at your child’s appointment whenever possible. Having both adults present can help with asking questions and supporting your child’s care.

Yes! We are accepting new patients across all practice locations

• Boynton Beach
• Loxahatchee Groves
• West Palm Beach
• Tamarac
• Jacksonville: Westside
• Jacksonville: Brentwood

New patients can book online here or give us a call.

Yes! Every Bluebird Kids Health location provides the same high-quality care: preventive visits, same- and next-day sick appointments, telehealth, newborn care, and behavioral health support. While each practice offers the same level of trusted care, our teams are deeply connected to their own communities. That means your family gets consistent care across Bluebird Kids Health, delivered by people who know and care about your neighborhood.

You will be matched with a provider (a pediatrician or nurse practitioner) who can best support your child's primary care needs. Together with a team of medical assistants, nurses, mental health, urgent care, and administrative professionals, we work in partnership with you to provide comprehensive care for your child. Learn more about our providers here.

We prioritize patient preference and continuity of care when scheduling visits, and aim to have you meet with your preferred provider each time you schedule a visit in advance. That said, there are occasions, like last-minute scheduled sick visits, for which we may need to schedule with you a different provider.

We take care of children at every stage, from newborns through young adulthood, up until age 22. If you’re ready to book your first appointment — for your baby or your teen — you can do that right here.

We recommend that your baby’s first visit, which includes checking their weight, takes place within two days of leaving the hospital.

Yes! We know choosing your baby’s first pediatrician is a big decision. We’re here to make it as easy as possible to see if Bluebird Kids Health is right for you. Please join us for one of our upcoming expecting parent meet-and-greet nights.

We believe in the safety and efficacy of vaccines at Bluebird Kids Health. For that reason, we follow the CDC’s vaccine guidelines. After your newborn’s first Hepatitis B vaccine (which is typically given in the hospital after birth), the series starts at 2 months old. We practice shared decision making with parents so we can answer any questions you have regarding this vital component of preventative medicine that keeps your child healthy.

Yes, we have the Beyfortus® (RSV Antibody) injection available for newborns under 8 months old. Pregnant women can get the RSV vaccine between 32-36 weeks of pregnancy. This is an alternative to giving your child the vaccine. We recommend discussing the option with your obstetrician.

If your child is a newborn, please bring their hospital discharge papers and any vaccination records. We also recommend packing a few items to help keep your baby comfortable, like a blanket, pacifier, or extra diapers (see a few more tips here). For older children, bring any health records or vaccination history you have on hand.

Before your visit, we’ll send you a message with any forms you need to complete. You can fill them out easily online through the patient portal or print them at home — whichever works best for you.

We accept a wide range of insurance plans, including Medicaid. Our services are billed through your insurance. You will be responsible for the deductibles and co-pays outlined in your policy. 

‍You can see a full list of the plans we accept here. If you have questions about your specific policy, please give us a call and we’ll work with your find an answer

We offer both options. If you’re interested in a payment plan, we ask that you contact us ahead of time so we can make the appropriate arrangements. While we can also discuss this at your appointment, it is likely to add additional time to your visit.

We accept a wide range of insurance plans, including Medicaid. You can always see our full list here. 

Our services are billed through your insurance. You will be responsible for the deductibles and co-pays outlined in your policy. While we’re always here to provide as much information as we can on your plan, we always recommend contacting your insurance company for specific information on deductibles and co-pay. 

We offer comprehensive pediatric care across all ages: from newborns to teens. That includes well-visits and same-day sick visits, immunizations, growth & developmental screenings, school and sports physicals, behavioral health support, and chronic condition care like asthma and allergies. We also partner with urgent cares, imaging, and other specialty services to ensure your child always has the care they need.

We perform routine well-child visits (physicals) and vaccinations on the American Academy of Pediatric’s recommended schedule. From newborn weight checks to annual physicals, your care team is here to ensure your child stays on track with preventive care.

We provide the full schedule of vaccines outlined by the American Academy of Pediatrics (AAP). 

At Bluebird Kids, our mission is to provide exceptional care so every child can thrive. Keeping children healthy and safe is our top priority, and vaccinations are one of the best ways to protect your child from serious illnesses. Vaccines also help protect our community, especially those most at risk including infants and children with chronic conditions. 

To keep your child up-to-date, book an appointment now.

We follow the American Academy of Pediatric’s recommended schedule: frequent early visits, then annual visits around each birthday. These visits include growth, developmental, and mental health screenings. 

We have a more detailed overview on our well-visits schedule page. 

You can book your child’s well-visit today online or by calling.

‍

The simplest way to receive a copy of your child's most recent immunization record is to request a copy from your pediatrician. In some cases, you may also be able to request a copy of this information from the state vaccine registry, Florida Shots. However, if your child received vaccines most recently in another state, you should contact that state's immunization registry.

And of course, if we’re your current pediatrician, reach out via the patient portal and we’ll get back to you as soon as possible.

Yes, we do. As part of our comprehensive approach, we regularly screen for developmental milestones, autism, and ADHD during well visits. We use evidence-based screening tools and, if needed, work closely with behavioral health specialists to build a personalized care plan for your child.

‍
If you ever have any concerns in between well visits, please don’t hesitate to reach out to us on the patient portal. We’d always rather discuss your concerns — via messages or an in-office appointment — than let you go down an internet rabbit hole.

Yes! We do offer sports physicals and camp physicals. You can book an appointment online or by giving us a call today. We do recommend making an appointment as soon as you know you’ll need one, especially during the summer when we’re a little busier. 

‍

Yes. If your child needs care beyond our office - whether it’s a cardiologist, dermatologist, therapist, or another specialist - we’ll help coordinate the referral and make sure you have everything you need.

We’re happy to be your first stop and ongoing partner, even if your child needs support from a broader care team.

Yes! We offer same-day and next-day sick visits. You can book online or give us a call to find the best time. We will always do our best to fit you in. 

If you’re unsure if you need to come in, we encourage you to read our guide to determining the next best care steps in the most common situations.

Fevers are common symptoms for many different childhood illnesses. Our guidance is the following:

Call immediately if

• Your child is less than 2 months old AND the fever is equal to or greater than 100.4F (38.0C)
• Your child is older than 2 months old and their fever is equal to or greater than 100.4F (38.0C) for over 24 hours
• If the fever has persisted for more than 24 hours
• If the child has any behavioral changes (appears weak, decreased responsiveness, or is difficult to awaken)

At-Home Care:

Fever is often helpful in fighting infection. Offer Tylenol or Motrin (for kids over 6 months) and keep your child well hydrated until they can be seen. It also helps to dress your child in lightweight clothing to help them stay cool.

Never hesitate to give us a call or book an appointment if you have any concerns. 

If you believe you or your child are experiencing a life-threatening medical emergency, please call 911 or go to the nearest emergency room.