We’re Here 24/7
We're here to help when you're not sure what to do. Day or night, we'll guide you through the best care options — whether that's home care, an office visit, or emergency services. No question is too small. If you'd search for it online, just ask us instead!
For life-threatening emergencies, call 911 or go to the nearest emergency room. For all other concerns, call us or book an appointment.
When to Call
We created this guide to help you decide the next best steps. When it comes to new symptoms, you can often treat them at home first. Never hesitate to call us with your questions or concerns.
Regular Check-ups
When to Call:
Sports Physicals
When to Call:
Abdominal Pain
When to Call:
- If the pain is constant and last more than 2 hours
- If your child is lying down and unable to walk due to the pain
- If the pain is on the lower right side of the abdomen
- If your child has tenderness or discomfort when the belly is pressed
- If your child has vomiting with the belly pain
- If pain is the abdomen and scrotum (boys)
- If your child has belly pain and is less than 2 years of age
At-Home Care:
Laceration and Cuts
When to Call:
At-Home Care:
Cough
When to Call:
- If there is any bluish discoloration to the lips of face
- If there is blood coughed up
- If there is noisy breathing when taking a deep breath
- If there is chest pain associated with the couch
At-Home Care:
Rashes
When to Call:
- Your child’s recently taken new medication
- The rash is painful to the touch
- The rash has blisters and/or is solid red or purple
- The rash includes several small red dots
- Your child is less than a week old
Crying
When to Call:
Sore Thoat
When to Call:
- There is any difficulty breathing with the sore throat or your child appears to be in distress
- Your child is under 2 years of age
- The throat pain is severe and not helped with pain medication such as Tylenol or Motrin
- The sore throat is accompanied by a fever which lasts more than 3 days
At-Home Care:
Ear Pain
When to Call:
- There is any concern of an object inserted in the ear prior to the pain
- The ear pain is severe despite taking pain medication
- There is any drainage from the ear
At-Home Care:
Sprains and Strains
When to Call:
- If your child cannot bear weight on a lower extremity after 3 days of rest
- It hurts for your child to move an upper extremity after 3 days of rest
At-Home Care:
Fever
When to Call:
- Your child is less than 2 months old AND the fever is equal to or greater than 100.4F (38.0C)
- Your child is older than 2 months old and their fever is equal to or greater than 100.4F (38.0C) for over 24 hours
- If the fever has persisted for more than 24 hours
- If the child has any behavioral changes (appears weak, decreased responsiveness, or is difficult to awaken)
At-Home Care:
Vomiting
When to Call:
- If your child is under 3 months of age
- If your child’s vomit is either red, bright green, yellow, or appears to have blood in it
At-Home Care:
Head Trauma
When to Call:
At-Home Care:
Something Else? Call Us!
We’re Here for Healthy Days Too
Whether it’s time for your child’s annual check-up, a sports physical, or an immunization, we’re here to make sure your kid has what they need to stay healthy, active, and happy.
Same-Day & Next-Day Appointments
When your child needs quick care, call us or book online for same-day or next-day appointments. If you don’t see availability online, give us a call—we’ll do our best to fit you in!
Why Call Us?
As your child’s primary healthcare partner, we know their medical history and can guide you on the best course of action. Often, we can resolve your concerns right over the phone. If more care is needed, we’ll work with you to determine if your child should come in to see someone from our team or if urgent care or the Emergency Department is the best next step. We’re here to be your first call and trusted guide, anytime you need us.
If you believe you or your child are experiencing a life-threatening medical emergency, please call 911 or go to the nearest emergency room.
Personalized Guidance
With our deep knowledge of your child’s health history, we offer tailored advice to address your concerns.
Expert Phone Support
Get fast answers with expert phone support—address concerns, understand symptoms, and get clear advice.
Follow-Up Care
If more care is needed, we’ll guide you to the best option—whether it’s our office, urgent care, or the emergency room.
We’re here when you need us
After-Hours Support
Our regular call center hours are 7:30 am to 5:30 pm on weekdays, but we’re always here after hours too. If you call outside of regular hours, your call will be handled by pediatric triage nurses from Johns Hopkins All Children’s Hospital, available until 7:30 am the following day. If there’s anything they can’t address, they’ll notify our on-call provider, who is ready to assist.
For Guidance Anytime, Call Us First
When your child needs medical advice, we’re just a phone call away and ready to support you 24/7. With our team by your side, you don’t have to make these decisions alone. If you’re ever unsure, give us a call—together, we’ll figure out the best care for your child. And if it’s a true emergency, please call 911 immediately.
Same-Day & Next-Day Appointments
When your child needs care, waiting isn’t an option. You can call us or book online for same-day and next-day availability, making it easy to get your child seen quickly.
Not seeing same-day availability that works for you online? Give us a call, and we'll do our best to fit you into an appointment that works for you!
