We’re Here 24/7 – Call Us First!

When your child isn’t feeling well, it’s natural to worry about what to do next. We’re here to make that decision easier—day or night. You can reach us 24/7, and we should always be your first call. Our team is ready to help you determine the best care option, whether that’s care at home, recommending you be seen us, going to urgent care, or heading to the Emergency Department .

Ready to be seen? Book online or give us a call today!

Book an Appointment
(561) 509-5009

Guidelines for Common Concerns

Abdominal Pain

Laceration

Cough

Sore Throat

Ear Pain

Sprains and Strains
Fever

Vomiting

Head Trauma
Something Else

Abdominal Pain

When to call:

  • If the pain is constant and last more than 2 hours
  • If your child is lying down and unable to walk due to the pain
  • If the pain is on the lower right side of the abdomen
  • If your child has tenderness or discomfort when the belly is pressed
  • If your child has vomiting with the belly pain
  • If pain is the abdomen and scrotum (boys)
  • If your child has belly pain and is less than 2 years of age

At-Home Care:

Often caused by gas, viruses, or constipation. Consider applying warm compresses to see if they help. Encourage a bowel movement and encourage drinking clear liquids

Laceration and Cuts

When to call :

Immediately. Any cut that is split open and “gaping” needs medical attention to heal well, especially if more than ½ inches long.

At-Home Care:

Call us immediately to see if stitches (sutures), medical glue, or medical staples are necessary. Apply pressure to stop bleeding if needed. The sooner a laceration is cleaned and close, the less likely it will be infected.

Cough

Cough, without breathing issues, wheezing, or fever.

When to call :

If the symptoms persist for 2-3 days. Call immediately if:
  • If there is any bluish discoloration to the lips of face
  • If there is blood coughed up
  • If there is noisy breathing when taking a deep breath
  • If there is chest pain associated with the couch

At-Home Care:

Use a vaporizer to help add moisture to the air, offer honey (for kids over 1 year), and encourage fluids.

Sore Thoat

When to call :

Call within 24 hours, or immediately if:
  • There is any difficulty breathing with the sore throat or your child appears to be in distress
  • Your child is under 2 years of age
  • The throat pain is severe and not helped with pain medication such as Tylenol or Motrin
  • The sore throat is accompanied by a fever which lasts more than 3 days

At-Home Care:

Pain relief with Motrin or Tylenol until we can see them. Avoid foods and drinks high in acid such as orange (or other citrus) juice as these may irritate an already inflamed throat. Warm water with a tablespoon of honey for children older than one year of age can help soothe the throat.

Ear Pain

When to call :

Call within 24 hours, or sooner if:
  • There is any concern of an object inserted in the ear prior to the pain
  • The ear pain is severe despite taking pain medication
  • There is any drainage from the ear

At-Home Care:

Try Motrin or Tylenol to help reduce pain, and offer cold or warm fluids. The act of swallowing can sometimes help decrease ear pain.

Sprains and Strains

e.g., ankle injury

When to call :

Call us immediately if there’s an obvious break or deformity. For all other injuries, call us:
  • If your child cannot bear weight on a lower extremity after 3 days of rest
  • It hurts for your child to move an upper extremity after 3 days of rest

At-Home Care:

Rest, ice, elevate, and use Motrin or Tylenol for pain relief.

Fever

When to call :

Call immediately if
  • The fever is equal to greater than 100.4F (38.0C)
  • Your child is less than 2 months old
  • If the fever has persisted for more than 24 hours
  • If the child has any behavioral changes (appears weak, decreased responsiveness, or is difficult to awaken)

At-Home Care:

Fever is often helpful in fighting infection. Offer Tylenol or Motrin (for kids over 6 months) and keep your child well hydrated until they can be seen. It also helps to dress your child in lightweight clothing to help them stay cool.

Vomiting

When to call :

If vomiting occurs more than twice in 24 hours or lasts over 48 hours. Call us immediately if:
  • If your child is under 3 months of age
  • If your child’s vomit is either red, bright green, yellow, or appears to have blood in it

At-Home Care:

Offer small sips of clear fluids, Pedialyte liquids, and popsicles. You can offer ice chips for older children.

Head Trauma

When to call :

Immediately. Your child may experience pain where they are hit. Blurred vision or confusions can be signs of a more significant injury, such as a concussion.

At-Home Care:

Call us first for any head injuries so we can offer assistance and determine if they need to go to the emergency department or urgent care. Apply ice to reduce swelling.

Something Else? Call Us!

If you’re ever unsure, don’t hesitate—just give us a call. We’re here to help you navigate any concern, big or small.
(561) 509-5009

Same-Day & Next-Day Appointments

When your child needs quick care, call us or book online for same-day or next-day appointments. If you don’t see availability online, give us a call—we’ll do our best to fit you in!

Why Call Us First?

As your child’s primary healthcare partner, we know their medical history and can guide you on the best course of action. Often, we can resolve your concerns right over the phone. If more care is needed, we’ll work with you to determine if your child should come in to see someone from our team or if urgent care or the Emergency Department is the best next step. We’re here to be your first call and trusted guide, anytime you need us.

Personalized Guidance

With our deep knowledge of your child’s health history, we offer tailored advice to address your concerns.

Expert Phone Support

Get fast answers with expert phone support—address concerns, understand symptoms, and get clear advice.

Follow-Up Care

If more care is needed, we’ll guide you to the best option—whether it’s our office, urgent care, or the emergency room.

We’re here when you need us

After-Hours Support

Our regular call center hours are 7:30 am to 5:30 pm on weekdays, but we’re always here after hours too. If you call outside of regular hours, your call will be handled by pediatric triage nurses from Johns Hopkins All Children’s Hospital, available until 7:30 am the following day. If there’s anything they can’t address, they’ll notify our on-call provider, who is ready to assist.

For Guidance Anytime, Call Us First

When your child needs medical advice, we’re just a phone call away and ready to support you 24/7. With our team by your side, you don’t have to make these decisions alone. If you’re ever unsure, give us a call—together, we’ll figure out the best care for your child. And if it’s a true emergency, please call 911 immediately.

Same-Day & Next-Day Appointments

When your child needs care, waiting isn’t an option. You can call us or book online for same-day and next-day availability, making it easy to get your child seen quickly.

Not seeing same-day availability that works for you online? Give us a call, and we'll do our best to fit you into an appointment that works for you!